Frequently Asked Questions

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Browse our frequently asked questions section for more information about our rangeof English courses.  We are always happy to help. Contact us if you have another question.

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Coronavirus Update - What is happening with English Language courses?

Face-to-face Foreign Language classes are currently suspended and we are running Online courses for all types of courses from Business English to Academic Test preparation.

What courses do you offer?

E4B English for Business offers a range of Business English, Business Writing and Academic preparation courses, such as IELTS.  We also help individuals meet their specialised needs with one-to-one tuition.

How long are your courses?

Each our Private online English courses consists of 20 classes per level.

Is it possible to take a shorter course?

We do have some options for a shorter English course, so if you would like to start with either 5 or 10 lessons we have options for that as well.

How long is each class?

Each private lesson is 1 hour long.

Is it possible to take shorter or longer classes?

The recommended time for a private lesson is 1 hour long. For scheduling purposes, this is the only length of class offered at present.

What time do you offer classes?

We have very flexible schedules and we have English instructors ready to teach you seven days per week. When you are enrolling on the course we will ask you for your preferred availability. You will be able to choose your preferred study times and we will allocate a suitable tutor based on these times.

After booking in the first session, you will be able to book future lessons in directly with your tutor.

Can I customise my course or does each lesson follow the content of the course book?

We understand that everyone has different learning needed. Our private online English courses can therefore be customised to meet your individual goals. We have a wide range of different lessons for each course and proficiency level, so you will get to choose the lessons that you would like to study.

Which level am I?

There are several ways to find out what your level is. Firstly, we would advise you to take our Free online language test. These can be found via the link below.


This test will help you to determine the best type of English course for you. The idea is to work through the questions as far as you can and then submit. Your results will give you an indication of your English proficiency level (beginner/elementary/pre-intermediate/intermediate etc).

After you receive your results, we then recommend students look at the sample course descriptions for each course within that banding – this should help you to select the best option for you, based on your current knowledge and previous studies. The course description outlines the linguistic and communicative aims of the classes as well as the content that will be covered. Another useful tip is to look at the corresponding language level guide that you can also find on the specific language page as this will give you a rough guideline in relation to the suggested hours of previous study and the international standards.

Can I get a refund if I can't come to class anymore?

According to our terms & conditions, you need to give us two week’s warning before your course starts to qualify for a refund. Cancellations made with less than two full week’s notice before the start of a course will be subject to a 100% cancellation charge.

Do you offer private or in-company English classes?

We are able to offer private or in-company English courses from beginners to advanced levels, tailored to clients’ specific needs and/or industry specific language. Our team can deliver customised language training.

Contact us via the link below with your requirements and we’ll be happy to put together a Customised English course for your team.

Can I choose my tutor?

When completing your enrollment questionnaire we will find out exactly what you are looking for from your Indonesian course, your availability for lessons and your preferred learning style. We will usually send you the profiles of 2-3 available tutors giving you the chance to choose if you wish to do so.

Do you have any tutors who specialise in teaching executives senior professionals?

For courses with a business focus we will allocate a specialist senior tutor with over 15 years of experience teaching professionals. Our senior tutors have experience teaching English to C-level professionals and will be best suited to anyone who’s goals are to learn the English they need to communicate in Business situations.

Can I change my tutor after starting the course?

In most cases, our learners are completely satisfied with their allocated tutor however if for whatever reason you are not satisfied with how the course is going just let us know. We can speak to the tutor assigned and see if we can make some changes to the course, or if necessary allocate a new tutor to teach the rest of the course.

How much time do I need to allocate to my learning?

Most of our learners are very motivated and allocate between 3 and 4 hours per week to their English language learning. We understand that isn’t always possible so we give you a total of 20 weeks to complete your 20-lesson online English course.

What is it like to take an online class?

Most of you will have probably taken a course online at some stage of your life. This type of course, unlike others, is delivered live online in a one-to-one setting, or in a small group (if you have more than one person who would like to learn English with you). You will meet online at a pre-arranged time through platforms such as Zoom and you will be able to interact with your instructor and classmates (if applicable) in real time and receive real-time feedback.

Who teaches the classes?

All of our teachers are either highly experienced Native English speakers, or local trainers from Indonesia who are fluent in English and Bahasa Indonesia.  

 All of our Native Speakers are professionally qualified to teach English and have at least five years of teaching experience. Our Native speakers all have a CELTA certification and will have experience teaching adult learners around the world.

 Most of our local instructors have lived in English speaking countries and are also able to speak English to near native proficiency. They can all speak Indonesian as their first language, which is especially helpful for beginner learners who may need explanations in Bahasa Indonesia at the start of their course.

How is progress monitored?

Corporate clients receive regular feedback from the assigned English tutor on their learners’ progress. Reports on client’s progress can be issued on request and can be issued half way through or at the end of your course.

What do I need to bring with me to the course?

All materials will be provided for you. You will only need a computer and a stable internet connection. 

To get the most from your online course you will need:

  • A reliable internet connection
  • A desktop computer, laptop, tablet or smartphone
  • A web camera on or attached to the device you are using
  • An integrated microphone in the device you are using or an attached headset.
  • The day before your course, you will be sent via email all the details you need to connect to your online English classroom.
Will I receive a certificate for passing the course?

Yes, all learners who complete their 20-session English course will receive an e-certificate of completion.

When will I receive my English course certificate?

Your course coordinator should give it to you within 5 working days of completing the course. Learners need to attend a minimum of 70% of the lessons to get a certificate. 

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